Privacy Policy

Status: August 2026

1. Controller

The controller for the processing of personal data on this website is:

Thermivo
Owner: Sandro Heuberger
Brandlboden 8
6323 Bad Häring
Austria

Email: thermivosupport@gmail.com

2. General Information

The protection of your personal data is important to us. We process personal data in accordance with applicable data protection laws, particularly the General Data Protection Regulation (GDPR).

Personal data is any information that can directly or indirectly identify a person, such as name, address, email address, IP address, payment information, or order data.

3. Operation of Our Online Shop

Our online shop is operated via Shopify.

When you visit or use our shop, personal data may be processed to provide the website, operate the online shop, process orders, and provide the functions and services you request.

Shopify may process personal data according to its own privacy policy and applicable data protection laws.

4. Orders and Contract Fulfillment

When you place an order through our online shop, we may process the following information, among others:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number, if provided

  • Ordered products

  • Order information

  • Payment information

This information is processed to handle and fulfill your order, provide customer service, and comply with applicable legal obligations.

The legal basis for this processing is, in particular, Art. 6 para. 1 lit. b GDPR and, insofar as processing is necessary for compliance with legal obligations, Art. 6 para. 1 lit. c GDPR.

5. Payment Processing

When you make a payment, the information required to process the transaction may be transmitted to the payment service provider selected at checkout.

The respective payment service provider may process your data according to its own privacy policy.

6. Shipping and Delivery

To deliver your order, we may transfer necessary personal data, such as your name and shipping address, to the shipping or logistics service provider responsible for delivery.

Only the information required for processing and delivering your order will be passed on.

7. Contacting Us

If you contact us by email or via a contact form, we process the information you provide to answer and handle your request.

Your data will only be stored for as long as necessary for the respective purpose or as long as statutory retention periods exist.

8. Cookies and Similar Technologies

Our online shop may use cookies and similar technologies.

Technically necessary cookies may be required to provide essential functions such as the shopping cart, checkout, and security features.

To the extent required by law, non-essential cookies and technologies for analysis or advertising purposes will only be activated after you have given your consent.

You can change or withdraw your consent at any time via the available cookie settings.

9. Analysis and Marketing

If we use analysis, tracking, or advertising services, information about your use of our website may be processed.

Insofar as consent is legally required, these services will only be used after you have given your consent.

The analysis and advertising services actually used by Thermivo will be listed in this privacy policy, if necessary.

10. Storage Duration

We store personal data only for as long as necessary for the purposes for which it was collected or as long as statutory retention periods exist.

Once the respective purpose ceases and applicable retention periods have expired, the data will be deleted, unless another legal basis permits or requires further storage.

11. Your Rights

Subject to the respective legal conditions, you have the following rights under the GDPR, in particular:

  • Right to information

  • Right to rectification

  • Right to erasure

  • Right to restriction of processing

  • Right to data portability

  • Right to object

  • Right to withdraw consent

To exercise your rights, please contact us at:

Email: thermivosupport@gmail.com

You also have the right to lodge a complaint with the competent data protection supervisory authority.

For Austria, the competent supervisory authority is the Austrian Data Protection Authority.

12. Changes to This Privacy Policy

We may update this privacy policy if necessary due to changes in applicable laws, our online shop, or the services and technologies we use.

We recommend that you regularly check this privacy policy for changes.