Terms and Conditions
Status: August 2026
1. Scope
These General Terms and Conditions apply to all orders placed by customers through the Thermivo online shop.
The seller is:
Thermivo
Owner: Sandro Heuberger
Brandlboden 8
6323 Bad Häring
Austria
Email: thermivosupport@gmail.com
By placing an order, these General Terms and Conditions apply, subject to mandatory statutory consumer protection provisions.
2. Products and Product Information
We strive to represent our products as accurately as possible. Slight deviations in color, appearance, packaging, or other features may occur due to screen settings, production variations, or product changes.
The essential characteristics and specifications of each product are stated on the respective product page.
3. Prices
All prices displayed in our online shop are presented in the currency specified during checkout.
Applicable taxes and additional shipping costs will be displayed in accordance with applicable legal requirements before the customer completes the order.
Where free shipping is offered, no additional shipping costs will apply for the corresponding standard shipping option.
4. Orders and Conclusion of Contract
Customers can select products and add them to their shopping cart.
Before placing an order, customers have the opportunity to review and correct their order details.
By clicking the final order button, the customer places a binding order.
The contract is concluded in accordance with the information provided during the checkout and order confirmation process.
We reserve the right to refuse or cancel an order to the extent permitted by law, for example, if a product is unavailable or there is an obvious pricing error. Payments already received for a canceled order will be refunded as necessary.
5. Payment
The available payment methods will be displayed during checkout.
Payment processing may be handled by external payment service providers. Additionally, the respective terms and conditions and privacy policies of the selected payment service provider may apply.
6. Delivery
Products will be delivered to the delivery address provided by the customer during checkout.
The estimated delivery time is 6-9 business days from order processing, unless otherwise specified on the product page or during checkout.
The stated delivery times are estimates. Delays may occur due to circumstances beyond our reasonable control.
Customers are responsible for providing complete and accurate shipping information.
In the event of a significant delay, customers can contact us at thermivosupport@gmail.com.
7. Right of Withdrawal
Consumers generally have a statutory 14-day right of withdrawal for distance contracts, subject to the applicable legal requirements and exceptions.
Detailed information on the right of withdrawal, the withdrawal period, how to exercise the right of withdrawal, and the model withdrawal form can be found in our separate withdrawal policy.
These General Terms and Conditions do not restrict any mandatory statutory consumer rights.
8. Returns
Returns within the scope of the statutory right of withdrawal will be processed in accordance with our withdrawal policy and applicable legal requirements.
To initiate a return, please contact us at:
You will then receive the necessary return instructions from us.
The regulations regarding the costs of return depend on the applicable consumer protection regulations and our withdrawal policy.
9. Defective Products and Statutory Warranty Rights
Customers are entitled to the statutory warranty rights applicable to their purchase.
If a product is defective or not in conformity with the contract, please contact us at:
The mandatory statutory rights of the customer are not restricted by these General Terms and Conditions.
Any voluntary commercial guarantee exists independently of the customer's statutory warranty rights.
10. Liability
Thermivo is liable in accordance with applicable legal provisions.
These General Terms and Conditions do not exclude or limit liability where such exclusion or limitation is unlawful. This applies in particular to mandatory consumer protection rights.
11. Product Use and Safety
Products must be used in accordance with the instructions, warnings, and intended purpose provided with the product.
Customers should observe all applicable safety instructions.
These provisions do not restrict any mandatory rights or claims related to product safety or defective products.
12. Intellectual Property
Unless otherwise specified, the content available through the Thermivo online shop, including brand identity, texts, graphics, and own images, is protected by applicable intellectual property laws.
Content may not be reproduced or used commercially without appropriate authorization, where such authorization is legally required.
13. Data Protection
Information on the collection and processing of personal data can be found in our privacy policy.
14. Applicable Law
These General Terms and Conditions are governed by Austrian law.
For consumers, this choice of law does not result in the loss of mandatory consumer protection rights that apply under the law of their country of habitual residence and cannot be contractually excluded.
15. Contact
For questions about orders, returns, or these General Terms and Conditions, please contact us:
Thermivo
Owner: Sandro Heuberger
Brandlboden 8
6323 Bad Häring
Austria
Email: thermivosupport@gmail.com