Shipping and Returns Policy
Shipping and Returns Policy
At Thermivo, we aim to offer our customers a simple and transparent shipping and returns process.
Shipping
Delivery Time
Our estimated delivery time is 6–9 business days.
The stated delivery times are estimates. In exceptional cases, delays beyond our control may occur, such as those caused by shipping service providers, public holidays, customs clearance, or unusually high order volumes.
Shipping Costs
We offer free standard shipping for orders, provided this is indicated accordingly in our online shop.
Any shipping costs will always be displayed before you complete your order.
Order Processing
After your order has been successfully placed, it will be prepared for shipment.
You will receive an order confirmation at the email address provided at checkout.
Delivery Address
Customers are responsible for providing a complete and correct delivery address.
If you discover an error in your shipping information, please contact us as soon as possible at thermivosupport@gmail.com.
We cannot guarantee that the delivery address can still be changed once the order has already been processed or shipped.
Late or Undelivered Orders
If your order does not arrive within the expected delivery period, please contact us at:
We will check the status of your order and assist you further.
Returns
According to applicable consumer protection regulations, consumers generally have a statutory 14-day right of withdrawal.
Detailed information on your statutory right of withdrawal can be found on our "Right of Withdrawal" page.
To initiate a return, please contact us at:
You will then receive the appropriate return instructions from us.
Condition of Returned Products
Customers may inspect and use the product to the extent necessary to ascertain its nature, characteristics, and functioning.
If the product has lost value due to handling beyond what is necessary for this purpose, the customer may be liable for this loss of value in accordance with applicable legal provisions.
Cost of Return Shipping
Unless otherwise agreed or legally required, the customer bears the direct costs of returning the goods when exercising the statutory right of withdrawal.
Damaged, Defective, or Incorrectly Delivered Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at thermivosupport@gmail.com.
Please provide your order number and information about the problem. We may ask for photos or other appropriate information to investigate the matter.
Your statutory rights regarding defective or non-conforming goods remain unaffected.
Refunds
If you are entitled to a refund, it will be issued in accordance with applicable legal provisions and our cancellation policy.
Unless otherwise agreed, refunds will generally be issued via the same payment method used for the original order.
Contact
If you have any questions about shipping, returns, or your order, you can reach us at the following contact details:
Thermivo
Owner: Sandro Heuberger
Brandlboden 8
6323 Bad Häring
Austria
Email: thermivosupport@gmail.com