Privacy Policy
Privacy Policy
Last updated: August 2026
1. Data Controller
The controller responsible for the processing of personal data on this website is:
Thermivo
Owner: Sandro Heuberger
Brandlboden 8
6323 Bad Häring
Austria
Email: thermivosupport@gmail.com
2. General Information
The protection of your personal data is important to us. We process personal data in accordance with applicable data protection laws, in particular the General Data Protection Regulation (GDPR).
Personal data includes any information that can directly or indirectly identify an individual, such as your name, address, email address, IP address, payment information or order details.
3. Operation of Our Online Store
Our online store is operated using Shopify.
When you visit or use our store, personal data may be processed in order to provide the website, operate the online store, process orders and provide the functions and services you request.
Shopify may process personal data in accordance with its own privacy policy and applicable data protection laws.
4. Orders and Contract Processing
When you place an order through our online store, we may process information including:
- Your name
- Billing and shipping address
- Email address
- Telephone number, where applicable
- Products ordered
- Order information
- Payment information
This information is processed in order to process and fulfil your order, provide customer service and comply with applicable legal obligations.
The legal basis for this processing includes Article 6(1)(b) GDPR and, where necessary to comply with legal obligations, Article 6(1)(c) GDPR.
5. Payment Processing
When you make a payment, the information required to process the transaction may be transmitted to the payment provider selected during checkout.
The respective payment provider may process your information in accordance with its own privacy policy.
6. Shipping and Delivery
In order to deliver your order, we may provide necessary personal information, such as your name and delivery address, to the shipping or logistics provider responsible for delivering your order.
Only information necessary for processing and delivering your order will be shared.
7. Contacting Us
If you contact us by email or through a contact form, we process the information you provide in order to respond to and handle your request.
Your information will only be retained for as long as necessary for the relevant purpose or as required by applicable legal retention obligations.
8. Cookies and Similar Technologies
Our online store may use cookies and similar technologies.
Technically necessary cookies may be required to provide essential functions such as the shopping cart, checkout and security features.
Where required by law, non-essential cookies and technologies used for analytics or advertising purposes will only be activated after you have provided your consent.
You may withdraw or modify your consent through the available cookie settings.
9. Analytics and Marketing
If we use analytics, tracking or advertising services, information regarding your use of our website may be processed.
Where consent is legally required, these services will only be used after you have provided your consent.
The specific analytics and advertising services used by Thermivo should be listed in this Privacy Policy where required.
10. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected or for as long as required by applicable legal retention obligations.
Once the relevant purpose no longer applies and applicable retention periods have expired, the data will be deleted unless another legal basis permits or requires further storage.
11. Your Rights
Subject to the requirements of applicable law, you may have the following rights under the GDPR:
- Right of access
- Right to rectification
- Right to erasure
- Right to restriction of processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise your rights, please contact:
You also have the right to lodge a complaint with the competent data protection supervisory authority.
For Austria, the competent supervisory authority is the Austrian Data Protection Authority (Österreichische Datenschutzbehörde).
12. Changes to This Privacy Policy
We may update this Privacy Policy when necessary due to changes in applicable laws, our online store, or the services and technologies we use.
We recommend reviewing this Privacy Policy periodically for updates.