Terms and Conditions
Last updated: August 2026
1. Scope
These Terms and Conditions apply to all orders placed by customers through the Thermivo online store.
The seller is:
Thermivo
Owner: Sandro Heuberger
Brandlboden 8
6323 Bad Häring
Austria
Email: thermivosupport@gmail.com
By placing an order, the customer agrees to these Terms and Conditions, subject to applicable mandatory consumer protection laws.
2. Products and Product Information
We aim to present our products as accurately as possible. Minor differences in colour, appearance, packaging or other characteristics may occur due to screen settings, manufacturing variations or product updates.
The essential characteristics and specifications of each product are provided on the relevant product page.
3. Prices
All prices displayed in our online store are stated in the currency shown during checkout.
Any applicable taxes and additional shipping costs will be displayed in accordance with applicable law before the customer completes the order.
Where free shipping is offered, no separate standard shipping charge will be added for the applicable delivery option.
4. Ordering and Conclusion of Contract
Customers can select products and add them to their shopping cart.
Before submitting an order, customers have the opportunity to review and correct their order information.
By clicking the final order button, the customer submits a binding order.
The contract is concluded in accordance with the information provided during the checkout and order confirmation process.
We reserve the right to reject or cancel an order where permitted by law, for example if a product is unavailable or an obvious pricing error has occurred. Any payment already received for a cancelled order will be refunded where required.
5. Payment
Available payment methods are displayed during checkout.
Payment processing may be carried out by third-party payment service providers. The customer may also be subject to the respective payment provider's terms and privacy policy.
6. Delivery
Products will be delivered to the delivery address provided by the customer during checkout.
The estimated delivery time is 6–9 business days from the date the order is processed, unless otherwise stated on the product page or during checkout.
Delivery times are estimates and may vary due to circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate delivery information.
If there is a significant delay with an order, customers may contact us at thermivosupport@gmail.com.
7. Right of Withdrawal
Consumers generally have a statutory right to withdraw from a distance contract within 14 days, subject to the requirements and exceptions provided by applicable law.
Detailed information regarding the right of withdrawal, the applicable withdrawal period, the procedure for exercising this right and the model withdrawal form is provided separately in our Withdrawal Policy.
Nothing in these Terms and Conditions limits any mandatory statutory rights of consumers.
8. Returns
Returns resulting from the statutory right of withdrawal are handled in accordance with our Withdrawal Policy and applicable law.
Customers should contact us at:
before or when arranging a return so that we can provide the necessary return information.
Any rules concerning return shipping costs will be communicated in accordance with applicable consumer law.
9. Defective Products and Statutory Warranty Rights
Customers are entitled to the statutory warranty rights applicable to their purchase.
If a product is defective or does not conform to the contract, please contact us at:
The customer's mandatory statutory rights are not restricted by these Terms and Conditions.
Any voluntary commercial guarantee offered for a particular product is separate from statutory warranty rights.
10. Liability
Thermivo is liable in accordance with applicable statutory law.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including mandatory consumer protection rights.
11. Product Use and Safety
Products must be used in accordance with the instructions, warnings and intended purpose provided with the product.
Customers should follow all applicable safety instructions.
These provisions do not limit any mandatory rights or claims relating to product safety or defective products.
12. Intellectual Property
Unless otherwise stated, content available through the Thermivo online store, including branding, text, graphics and original images, is protected by applicable intellectual property laws.
Content may not be reproduced or commercially used without permission where such permission is legally required.
13. Data Protection
Information regarding the collection and processing of personal data can be found in our Privacy Policy.
14. Applicable Law
These Terms and Conditions are governed by Austrian law.
For consumers, this choice of law does not deprive them of mandatory consumer protection rights that apply under the laws of their country of habitual residence where such protections cannot legally be excluded by agreement.
15. Contact
For questions concerning orders, returns or these Terms and Conditions, please contact:
Thermivo
Owner: Sandro Heuberger
Brandlboden 8
6323 Bad Häring
Austria
Email: thermivosupport@gmail.com