Shipping and Return Policy
Last updated: August 2026
At Thermivo, we aim to provide a simple and transparent shipping and returns experience.
Shipping
Delivery Time
Our estimated delivery time is 6–9 business days.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, such as carrier delays, public holidays, customs procedures, or unusually high order volumes.
Shipping Costs
We offer free standard shipping on orders where indicated in our online store.
Any applicable shipping costs will always be displayed before you complete your purchase.
Order Processing
Once your order has been successfully placed, it will be prepared for shipment.
You will receive an order confirmation at the email address provided during checkout.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error in your shipping information, please contact us as soon as possible at thermivosupport@gmail.com.
We cannot guarantee that an address can be changed once an order has already been processed or shipped.
Delayed or Missing Orders
If your order has not arrived within the expected delivery period, please contact us at:
We will review the situation and assist you with your order.
Returns
Consumers may have a statutory 14-day right of withdrawal in accordance with applicable consumer protection law.
Please refer to our Right of Withdrawal page for complete information regarding your statutory withdrawal rights.
To arrange a return, please contact:
We will provide you with the applicable return instructions.
Return Condition
Customers may inspect and handle the product to the extent necessary to establish its nature, characteristics, and functioning.
If the product has suffered a loss in value due to handling beyond what is necessary for this purpose, the customer may be responsible for that diminished value in accordance with applicable law.
Return Shipping Costs
Unless otherwise agreed or required by applicable law, the customer is responsible for the direct cost of returning goods when exercising the statutory right of withdrawal.
Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us at thermivosupport@gmail.com as soon as possible.
Please include your order number and information about the issue. We may request photographs or other reasonable information to help us assess the problem.
Your statutory rights regarding defective or non-conforming goods remain unaffected.
Refunds
Where a refund is due, it will be processed in accordance with applicable law and our Right of Withdrawal policy.
Unless otherwise agreed, refunds will generally be made using the same payment method used for the original purchase.
Contact
If you have any questions regarding shipping, returns or your order, please contact:
Thermivo
Owner: Sandro Heuberger
Brandlboden 8
6323 Bad Häring
Austria
Email: thermivosupport@gmail.com